As a freelancer you’re going to be emailing people A LOT. Having a bank of stock responses can save you time and energy!

Processes: Efficiency and great results

As time has gone by I’ve worked out a smooth process that answers potential client’s questions, forms a clear contract, gets the right info from the client, ensures payment and delivers a great end result.  A big part of this process is doing steps in the right order, providing all the necessary information and keeping people up to date.

I design and build websites so the steps in the process are largely the same whether it’s a small business one-pager or a large ecommerce site. Typing the same emails out time after time is a waste of time and brainpower, so I’ve got a bank of canned responses to use as a starting point. I keep them in a note taking app (Simplenote) which I can access in my browser and paste into emails or my project system.

This really shows its value when working on a bunch of projects at the same time. I can often forget where I’m up to or what I’ve already said when working on four similar websites, so a checklist and stock phrases make it so much more organised.

Full article at Freelance Freedom